Market
Ncell Axiata Limited, a private telecommunications company, has brought an all-female-managed Ncell Centre into operation in Maharajgunj of Kathmandu today with an aim to provide all customer care service from a single location.
According to the press statement issued, the concept is a testament to Ncell’s support of women's empowerment, gender parity, and vibrant communities. “It is aligned with the company’s Diversity, Equity and Inclusion (DEI) mission strongly promoting, championing and encouraging DEI at the workplace.”
Sharing his excitement, the Chief Human Resource & Administration Officer at Ncell Yuvraj Shrivastava said: “We are delighted to launch a fully female-managed Ncell Centre in the heart of the city. This move will play a pivotal role in supporting Ncell’s DEI advocacy. Having strategies and practices to support a diverse workplace and leverage the effects of diversity, will help the company achieve a competitive business advantage.”
As per the press release, customers visiting the Centre can upgrade their SIM cards to 4G, change SIM and mobile number, modify CUG numbers, biz plans, international roaming, make bill payments, recharge balance and transfer, among many other services.
Jyoti Dahal, customer service manager at Ncell, stated that the customer service was mostly held by men in telecoms previously. “The last three-four years have seen conscious efforts to improve gender parity in the industry. If you look at the industry with a delivery perspective, the way customer experience has evolved, gender parity only helps improve our business," she said.
The press release further stated that on the occasion of the launching of the centre, customers who recharge their balance from the Maharajgunj Ncell Centre are also entitled to get a bonus on recharge of every Rs. 50 for one week.
“Customers who recharge their balance with Rs. 50 from the Centre get a recharge card of Rs. 20 as a bonus. For recharge of Rs. 100, customers get two recharge cards of Rs. 20. Similarly, four recharge cards of Rs. 20 will be provided to customers who recharge Rs. 200. For recharge of Rs. 500 and more from the Centre, customers get 10 recharge cards of Rs. 20.”
The fully female-managed Ncell Centre provides customer service from 9:30 am to 6:00 pm all seven days a week.
